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United Kingdom

United States

Location: Birmingham, England
Industry: IT, Infrastructure, Desktop, Desktop Support Technician
Rate: £120 - £160 per day
Job Type: Contract (6 Months)
Posting ID: TEK032

Service Desk Analyst Job Description:

The role requires you to work closely with other members of the Service Desk team, CSC, Wipro and IBM and will be responsible for a variety of tasks that may change from time to time and will report to the Service Delivery Manager.

Experience Required

  • Excellent customer service and telephone communication skills.

  • ITIL certified

  • Experience in using active directory, making technical config changes on backend systems without disruption.

  • Experience in use of call centre type telephony solutions.

  • Experience in using IT systems and relevant software to log incidents raised.

  • Problem solving skills.

  • Analytical skills to identify trends in issues reported and identify areas for improvements.

  • Experience of the concepts, objectives and life-cycle of Knowledge Management activities

  • Knowledge of ITIL governance and control processes and procedures

  • Flexible, adaptable and able to learn new concepts quickly

  • Excellent communication and collaboration skills

  • Strong analytical skills

  • Strong focus on detail, documentation development and quality assurance
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Notice.

Required Skills:

Windows 10, Active Directory, Office 365,ITIL

About TEKsystems:

TEKsystems® provides technology staffing and services, helping businesses deploy high-calibre IT and communications expertise under a range of delivery options including Staffing Services, Team Services, Global Services, and Workforce Management Services. We’ve become a billion-dollar services company by continually building on what we do best – blending superior client service with an unrivalled ability to source and manage talent to precise specifications, resulting in successful technology executions. Our offerings address various applications, infrastructure, and communications needs including technology deployment services, enterprise software support services, and asset management services. TEKsystems is a division of Allegis Group Limited, a wholly owned subsidiary of Allegis Group® Inc., the fourth largest staffing company in the world. Allegis Group Ltd is an Employment Business and Agency.

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Robert Campbell

TEL: +44 (0)121 633 1644

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