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Location: Reading, England
Industry: IT, Other
Rate: £300 - £400 per day
Job Type: Contract (6 Months)
Posting ID: 7698

Modern Service Management Consultant Job Description:

Our client, a leading technology giant, are seeking 2 Service Management Consultants.

Role Purpose:

The Modern Service Management Consultant role is primarily focused on the delivery of high quality ITSM advisory services. We adapt standards and frameworks such as ITIL®, MOF and ISO20000 and help customers adopt those parts that work for them in the way that they need to deliver on their own business expectations. For the MSM consultant, increasing return on investment for customers by driving down service cost, improving availability and helping customers realise expected benefits of both internal and cloud based services through industry standard best practice.

Must Have:

DV or SC Cleared

Essential Experience

The candidate requires a good understanding of operational support services, and experience in a support or operations management field would be viewed favourably. Demonstrable hands-on Service Management experience across several disciplines will be expected, with exposure and experience of transitioning IT services to cloud service providers an advantage.

Technical/Functional Skills

The candidate's background may include a technical focus and an awareness of systems management technologies. Within your previous operations process experience you should be familiar with some of the following: DevOps, Agile, IT Governance frameworks such as Cobit, IT standards like BS15000 and ISO20000, business value methods like Gartner TCO, and project management frameworks such as MSF or PMP®.

Personal Attributes/Interpersonal Skills

The ability to communicate at all levels of an organisation from line management through to the CIO is critical to the success of the role. Modern service management concepts are frequently abstract and the candidate needs to be sufficiently confident to articulate and discuss these both in verbal and formal written documents. As communication is a key attribute of this role, the candidate will need highly effective and demonstrable consulting, written, verbal, and presentations skills.

Qualifications

Certification in ITIL® v2 Services Manager or ITIL® v3 Expert is a prerequisite.

Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/privacy-policy. Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Notice.

Required Skills:

Service Management, DV Cleared, SC Cleared, DevOps, Agile, IT Governance, BS15000 and ISO20000,

About TEKsystems:

TEKsystems® provides technology staffing and services, helping businesses deploy high-calibre IT and communications expertise under a range of delivery options including Staffing Services, Team Services, Global Services, and Workforce Management Services. We’ve become a billion-dollar services company by continually building on what we do best – blending superior client service with an unrivalled ability to source and manage talent to precise specifications, resulting in successful technology executions. Our offerings address various applications, infrastructure, and communications needs including technology deployment services, enterprise software support services, and asset management services. TEKsystems is a division of Allegis Group Limited, a wholly owned subsidiary of Allegis Group® Inc., the fourth largest staffing company in the world. Allegis Group Ltd is an Employment Business and Agency.


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