Location: Stoke-on-Trent, UK
Industry: Social Care, Other
Rate: 30000.0 - 35000.0 GBP Salary
Job Type: Permanent
Posting ID: JP-002328916

Job Description:

Business Support Analyst


(business support analyst, support analyst, support specialist, deskside support, service desk analyst, transition lead, business analysis, support)


Business Support Officer is part of the Business Support Team and will be responsible for ensuring the end users are consistently working in line with expectations and processes defined by the Business Support Team during any project delivery and ensuring deadlines and milestones are achieved within the required timescales and budget.

Internal and Management


You’ll be working with all departments across the business to support implementation of business opportunities as well as maintaining support for all BAU processes and systems. You will hold relationships with various stakeholders during projects to help ensure projects are delivered on time and on budget.




You will be required to have hold conversations with Local Authorities around any new system process changes. You will also be liaising with our system providers during times of support.


Key Duties/Responsibilities


    • Be the face of change and a key contact for the Operations and Central Function team across all project and change initiatives across the whole operational business.
    • Building a support network for your region to build on success after a period of change
    • Ability to track trends and change your approach where needed to be able to support branches achieve expected Key Performance Indicators
    • Maintain and hold monthly calls with your stakeholders to give an overview of progress made and areas where we can improve.
    • Understand and be involved in the development and management of processes and corresponding documentation
    • Supporting the System Implementation Team during times of high volume activity, including conducting full implementations.
    • Work with internal stakeholders to establish their requirements and ensure these are aligned with the business requirements.
    • Being the central point for additional coaching to branches for all systems.
    • Work alongside other teams to assist in data, trend analysis and bespoke requirements
    • Guiding and supporting the Operational Teams on their new journey on the Model Branch platform. in preparation and transition to new systems.
    • Providing on-site support and help for newly-trained employees
    • On boarding process for new acquisitions and TUPE in alignment with City and County Healthcare Group requirements.
    • Operating and updating the new and outgoing systems as needed during any project.


    A Full UK Driving license is essential, this role will involve nationwide travel and as a result, the successful candidate should be based close to at least one of our office locations. Transport networks with the ability to drive throughout the UK and at short notice.

    Our client have a friendly and collaborative culture, and they are known for their high retention and engagement. You will have the opportunity to develop your skills alongside like-minded professionals, many of which have been in the business for many years.

Job Title: Business Support Analyst

Location: Stoke-on-Trent, UK

Rate/Salary: 30000.00 - 35000.00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Required Skills:

business analysis,support

About TEKsystems:

TEKsystems® provides technology staffing and services, helping businesses deploy high-calibre IT and communications expertise under a range of delivery options including Staffing Services, Team Services, Global Services, and Workforce Management Services. We’ve become a billion-dollar services company by continually building on what we do best – blending superior client service with an unrivalled ability to source and manage talent to precise specifications, resulting in successful technology executions. Our offerings address various applications, infrastructure, and communications needs including technology deployment services, enterprise software support services, and asset management services. TEKsystems is a division of Allegis Group Limited, a wholly owned subsidiary of Allegis Group® Inc., the fourth largest staffing company in the world. Allegis Group Ltd is an Employment Business and Agency.

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