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Location: London, England
Industry: IT, Infrastructure, Desktop, A+
Rate: £120 - £150 per day
Job Type: Contract (8 weeks)
Posting ID: SDA0808

Service Desk Analyst (Windows, MAC OSX, 1st line support) Job Description:

My client is looking for a capable 1st-line IT Service Desk Support Engineer, based at Angel and starting as soon as next Monday 14th. This will be for an initial 8 week contract period with a view to extend.

The role requires dealing efficiently with the receipt, management and resolution of IT incidents and service requests at the Service Desk, relating to the IT Desktop and eWorkspace technology environment. Tickets must be correctly catalogued, triaged and escalated according to standard operating processes and policies.

WHAT YOU WILL BE DOING

  • IT Incident, Service Request and General Query call logging and ticket management from initial to resolved status.

  • Diagnose and resolve common issues and pass non-1st-line issues to 2nd Line or other appropriate resolver group.

  • Prioritise tickets and escalate according to urgency and impact.

  • Apply strong customer service and ownership skills to deal with customers in professional and efficient manner

  • Keep customer informed of updates and manage expectation as appropriate

  • To work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution

  • To carry out daily tasks according to the agreed procedure, and according to the shift rota

  • To carry out hardware builds, installations as required by more senior team members

    WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

  • Experience supporting operating systems including Windows 7-10 / OSX

  • Experience supporting typical desktop productivity applications including Microsoft Office / Adobe products

  • Desktop/laptop hardware troubleshooting skills particularly.

  • Excellent communicator (written and spoken)

    YOU (BEHAVIOURAL REQUIREMENTS)

    The following attributes determine how the role will be carried out and are required to be a success:

  • A positive attitude and a willingness to bring ideas to the team

  • Accurate, organised, diligent & thorough

  • Able and willing to acquire new skills, and apply them

  • A methodical approach to problem solving

  • Self-motivated, pro-active, enthusiastic, confident and personable

  • Courteous and friendly manner

  • Customer focussed

  • Excellent time keeping

  • Comfortable working as part of a team and with a wide range of people

  • Flexible approach to work with a willingness to learn on the job

  • Willingness to work hard
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice http://www.allegisgroup.com/Privacy/Default.aspx). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.

Required Skills:

1st line IT Incident, Service Request windows mac osx and service and desk

About TEKsystems:

TEKsystems® provides technology staffing and services, helping businesses deploy high-calibre IT and communications expertise under a range of delivery options including Staffing Services, Team Services, Global Services, and Workforce Management Services. We’ve become a billion-dollar services company by continually building on what we do best – blending superior client service with an unrivalled ability to source and manage talent to precise specifications, resulting in successful technology executions. Our offerings address various applications, infrastructure, and communications needs including technology deployment services, enterprise software support services, and asset management services. TEKsystems is a division of Allegis Group Limited, a wholly owned subsidiary of Allegis Group® Inc., the fourth largest staffing company in the world. Allegis Group Ltd is an Employment Business and Agency.


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Tony Hua



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