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Location: Berkshire, England
Industry: IT, Applications, Other
Rate: £450 - £475 per day
Job Type: Contract (3 Months +)
Posting ID: Azure-SSE

Senior Support Engineer (Azure) Job Description:

Role

My client are expanding the team chartered with creating and delivering a new support experience for customers working in Big Data Analytics.

With the release of HDInsight and many other Azure services, my client need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for customers and team.

Key Responsiblities:

1 Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.

2 Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.

3 Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.

4 Engage and collaborate with other internal groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.

5 Provide exceptional customer service in politically charged environments.

6 Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact.

7 Participate in planned team-wide shift rotations to cover business needs, including 24x7 "on-call" responsibilities and weekend work.

8 Present technical content to various audiences including customers, partners, and internal stakeholders.

Top Skills:

Azure

Knowledge of the Microsoft Azure Eco system with a focus on Azure Data Lake, Azure Stream Analytics, Azure Cosmos DB, Azure Data Factory, Azure Data Catalog and HDInsight - min 2 (awareness - not so much practical)

Big Data

Experience with other solutions in the Big Data/Analytics space. (MongoDB Cassandra, GraphAPI) - 1 to 2 years preferable

Other

Programming & Debugging Experience in some C#, PowerShell, Java, JavaScript, Python, R and Scala.

Qualifications:

  • Experience with Hadoop.

  • Experience with other solutions in the Big Data/Analytics space.

  • Programming & Debugging Experience in some C#, PowerShell, Java, JavaScript, Python, R and Scala.

  • Experience with Windows and Linux.

  • Knowledge and experience with the Open Source ecosystem.

  • Experience in any RDBMS.

  • Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.

  • Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of the company.

  • A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.

  • Ability to distil, prioritize and act on feedback from a variety of sources.

  • Conviction and courage to drive decisions and defend positions as appropriate.

  • Bachelor's degree or higher in any science related field that has a significant computing element.
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice http://www.allegisgroup.com/Privacy/Default.aspx). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.

About TEKsystems:

TEKsystems® provides technology staffing and services, helping businesses deploy high-calibre IT and communications expertise under a range of delivery options including Staffing Services, Team Services, Global Services, and Workforce Management Services. We’ve become a billion-dollar services company by continually building on what we do best – blending superior client service with an unrivalled ability to source and manage talent to precise specifications, resulting in successful technology executions. Our offerings address various applications, infrastructure, and communications needs including technology deployment services, enterprise software support services, and asset management services. TEKsystems is a division of Allegis Group Limited, a wholly owned subsidiary of Allegis Group® Inc., the fourth largest staffing company in the world. Allegis Group Ltd is an Employment Business and Agency.


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Adam Kaley



TEL: +44 (0)1344 477 141


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